Shipping policy

SHIPPING POLICY

MADE-TO-ORDER FULFILLMENT

Our merchandise is produced specifically for each order. Most orders are processed and shipped within 2–4 business days. This production period is separate from the carrier’s delivery time.

Production may take longer during holidays, high-volume periods, product shortages, severe weather, or other circumstances outside our control.

SHIPPING DESTINATIONS

We currently ship to addresses within the United States and Canada. Shipments outside the continental United States or to certain Canadian destinations may have additional costs or longer delivery times.

Available shipping options and charges are displayed at checkout.

DELIVERY ESTIMATES

Delivery estimates shown at checkout begin after production is complete and the carrier receives the package. Estimated dates are not guaranteed.

Carrier delays caused by weather, holidays, service interruptions, destination restrictions, or other events outside our control may affect delivery.

TRACKING

Tracking information will be emailed after your order ships. Please allow 1–3 business days for the carrier to activate or update the tracking information.

If you have not received tracking information after the expected production period, or tracking has not updated after three business days, contact us through the store’s Contact page with your name and order number.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout. Contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after an order has entered fulfillment or production. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

LOST, DELAYED, OR DAMAGED PACKAGES

If an order appears lost, arrives damaged, or contains an incorrect item, contact us through the store’s Contact page with your order number and any relevant photographs.

We will review the issue with our fulfillment and shipping partners and determine the appropriate resolution. We are not responsible for delays caused by the shipping carrier, weather, holidays, incorrect address information, or circumstances outside our reasonable control.

MULTIPLE PACKAGES

Products from the same order may occasionally arrive in separate packages. Each shipment will have its own tracking information when available.